We want you to love our product as much as we do. Due to the handmade nature of our product there may be slight variations. I feel this is what makes our products so special and unique but if you aren’t satisfied, please let me know and I will work with you to make it right. Please contact me within 14 days of receipt of purchase to initiate your refund or exchange. Refunds and exchanges will be processed within 48 hours of receipt of returned item. Return shipping and handling charges are not refundable. Only regular priced items may be refunded. Sale items are non-refundable. Please note; items purchased through a 3rd party or authorized dealer must be returned to those locations and are subject to their return policies.

1:1 Special Personalized Order Policy>

Custom order is not eligible for returns or exchanges but If you are not happy with your order, we are willing to discuss changes or alterations. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. To cancel your order you must advise us by writing to info@mrsjini.ca in 48 hours after your order.